BEFORE YOU GET STARTED
Good questions.
Clear starting points.
Find answers about tracker options, network suitability, packages and fitting arrangements.
BEFORE YOU GET STARTED
A few things
to know.
Can I order in the Philippines now?
Contact our team to request a quote. We’ll confirm the device, availability, installation requirements and full package before you order.
Will it work where I travel?
The selected tracker and SIM service determine the available networks. We’ll check suitability and coverage for your vehicle and operating areas before confirming your setup.
Can you help with motorcycles or mixed fleets?
Tell us the models, power arrangements and installation locations. Suitability must be confirmed for each vehicle or asset before we recommend a tracker.
Are the peso prices final?
The peso figures are guide prices. Your written quote confirms the selected device, SIM/data and app inclusions, applicable taxes, delivery, fitting and service terms.
Can I use my existing EZY GPS account?
Existing customers can continue using their supplied tracking login. Contact us for help connecting a new device or setting up an account.
UNDERSTAND YOUR SETUP
Useful answers.
Before and after fitting.
How often does tracking update?
A suitable configuration can report as often as every 10 seconds. The actual interval depends on the tracker, operating mode, settings, power and GPS/mobile coverage. Rechargeable modes can use a less frequent reporting interval.
Can I see where a vehicle has been?
Use available journey history to review reported routes, trips and stops. Available dates and detail depend on the device, service, settings and recorded history.
Can I manage several vehicles in one account?
Yes. Linked devices can be managed in one tracking account. Ask us to plan device names and access around the vehicles and people you authorise to use the system.
Can I track motorcycles, trucks or equipment?
Tell us the vehicle or asset type and its power, mounting and operating requirements. OBD compatibility is not universal. A hardwired or rechargeable device may be more appropriate, subject to assessment.
Does OBD tracking include engine diagnostics?
An OBD connection powers the plug-in tracker. Diagnostics, CAN data and Wi-Fi are hardware-variant features and are not standard on every unit. Confirm any specific data you need before ordering.
What happens when there is no reception?
The app may continue to show the last reported position. Check its timestamp. GPS and mobile connectivity can be limited by buildings, underground parking, terrain and the selected network.
Do I need a SIM or a separate data plan?
Your written quote confirms the SIM and tracking-data arrangement for your selected standard tracker package. The connected dashcam has different service and data requirements and is quoted separately.
How do I choose between OBD and hardwired?
Start with EZY01 if your vehicle has a confirmed compatible port and you want a removable self-install option. Choose EZYH1 for a permanent, discreet connection fitted by a suitable professional.
Where can I arrange installation?
Self-install OBD trackers are our simplest starting point for compatible vehicles across the Philippines. For a discreet hardwired fit, mobile auto electricians are available by arrangement in major cities. Tell us your city and vehicle details so we can confirm fitting availability, costs and dates.
Are fleet reports available?
Ask us to confirm customer portal and beta reporting access for your account. Available reports depend on device setup, permissions and recorded history. Movement records should be reviewed in context, rather than treated as proof of hours worked.
Are these anti-theft or recovery guarantees?
No. GPS tracking can help you review a reported location but relies on the device, power and connectivity. It does not guarantee theft prevention, live visibility in every location or vehicle recovery.
What about privacy and driver awareness?
Use tracking only on vehicles and assets you own or are authorised to manage. Agree appropriate account access and driver communication before fitting. Contact us privately about any questions concerning location data or your account.
START WITH A CONVERSATION
Have a different question?
Tell us about your vehicles, operating areas or installation questions. The EZY GPS team can help you plan a suitable setup.